Operational Defect Database
BugZero updated this defect 44 days ago.
Data sources
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VMware | 67327
SRM - The guest operating system is not supported
Last update date:
4/5/2024
Affected products:
vCenter Site Recovery Manager
Affected releases:
8.x
Fixed releases:
No fixed releases provided.
Description:
Symptoms
1. Virtual machine shows an error during failover - The guest operating system is not supported.2. The recovery operation encountered errors. Review the plan history to view any errors or warnings. Once the cause of the errors has been fixed, you can press Recovery again. Virtual machines that have already been successfully recovered will not be affected by running the recovery again.
Cause
The OS selected for the VM is incorrect.
Impact / Risks
Unable to complete recovery of virtual machines.
Resolution
Temporary fix to complete the recovery plan -1. Configure the VM recovery settings in the recovery plan and set IP customization to - No IP customization. 2. Run the recovery plan to check if it completes, this must work. Permanent fix - 1. Remove the VM from Protection Group2. Change the VM OS name from VM Edit settings to the correct OS name that is installed. If the installed OS name is not listed, please choose 'Other 32-bit/64-bit'3. Storage vMotion the VM to another replicated datastore for testing purposes 4. Protect this VM and failover again Check Guest Operating System Customization Support & Guest Operating System Support NOTE: If a guest OS is unsupported by ESXi, its also unsupported by SRM.
