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BugZero updated this defect 56 days ago.
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VMware | 70881
Syncing a group with the same CN errors with: "Multiple objects have same externalId but differing attributes"
Last update date:
3/24/2024
Affected products:
Aria Automation
vRealize Automation
Affected releases:
7.x
Fixed releases:
No fixed releases provided.
Description:
Symptoms
When trying to sync OpenLDAP, OpenDJ or any other LDAP directory service with vRealize Automation's embedded VMware Identity Manager and it has multiple groups with same name, it fails with or without errors within the connector.logvRealize Automation will update one group and ignore the other, it may show one of these error in sync logs or in the vRealize Automation UI Multiple objects have same externalId but differing attributes: TeamA (TeamA) and TeamA (TeamA)Failed Sync Action Exception Info: CREATE - Duplicate groups TeamA@xyz.com (6e477b1a-8dd3-4e8a-8c5c-d1873e58b62e)
Cause
This issue occurs when you try to sync groups with duplicate names having different Distinguished Names:"cn=TeamA,cn=Level1,ou=group,dc=xyz,dc=com""cn=TeamA,ou=group,dc=xyz,dc=com"
Resolution
Follow the directory vendor's instructions to delete the duplicate group and attempt to run the manual sync again.
