Operational Defect Database
BugZero updated this defect 54 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
VMware | 71096
"The guest OS otherGuestFamily on VM x.x.x.x may not be fully supported" error when upgrading from vCenter Server Appliance 6.5 to 6.7
Last update date:
3/26/2024
Affected products:
vCenter Server
Affected releases:
6.56.7
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Upgrading a vCenter Appliance from 6.5 to 6.7 fails with the error: A problem occurred while getting data from the source vCenter ServerIn the /var/log/vmware/upgrade-requirements.log file, you see entries similar to: 2019-06-04T12:34:37.733Z WARNING transport.guestops The guest OS otherGuestFamily on VM <IP Address> may not be fully supported. 2019-06-04T12:37:09.629Z WARNING transport.guestops The guest OS otherGuestFamily on VM <IP Address> may not be fully supported.
Cause
This issue occurs because the VMware Tools service/Host is unable to detect the appliance OS type/version.
Resolution
This issue is resolved in vCenter Server Appliance 6.7 U1b, available at VMware Downloads
