Operational Defect Database
BugZero updated this defect 54 days ago.
Data sources
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VMware | 82327
Skyline Collector Status: ‘Inactive’
Last update date:
3/26/2024
Affected products:
Skyline Collector Appliance
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Details
Message on Skyline Advisor: “Collector is inactive and health cannot be determined.”
Solution
Cause:The Skyline Collector is not collecting data. This issue is due to one of the following reasons: Collector is in powered off StateThe Collector is not upgraded to the latest versionThe Collector has lost network configuration or unable to communicate to VAC (VMware Analytical Cloud)Connectivity with all endpoints has stopped working, due to any/all of: Endpoint password has expiredEndpoint configuration is changed or certificate was updatedRequired permissions are not assigned Collector service is not running. Resolution: Check if the Collector virtual machine is Powered ON The Collector is not upgraded to the latest version Login to Skyline UI. Find the notification banner in the Skyline Collector web interfaceOn the notification banner, click UPGRADE The Collector has lost network configuration or unable to communicate to VAC (VMware Analytical Cloud) Using the vSphere Client, open the remote console of the Skyline Collector virtual appliance.Log in to the console of the Skyline Collector virtual appliance with user 'root'.Use this command to configure and validate the network configuration /opt/vmware/share/vami/vami_config_netExecute the below command to validate connectivity curl -v --proxy {PROXY_HOST}:{PROXY_PORT} --proxy-user user:password https://vcsa.vmware.com Note: Remove --proxy and --proxy-user sections if not relevant Validate the communication status and the certificate status in the results. If needed Import a Proxy Server Certificate to VMware Skyline Collector https://kb.vmware.com/s/article/88788 Reboot the collector and validate again Follow the steps below to check if the Endpoint password has expired, or if the configuration is changed, or the certificate was updated. Login to the Skyline Collector UI by going to https://Skyline_VM_IPAddressUse the admin user credentials to log inClick on the ‘Configuration’ tabClick ‘edit’ next to the endpoint (vCenter, Horizon, vROps, NSX) for which you are seeing an issue reported with Red exclamationUpdate the correct credentials Note: If the user used has a password policy to expire the password, request you to use an AD User and disable password expire for that User Save and update the certificate Follow the steps below to resolve the collector service not running. Using the vSphere Client, open the remote console of the Skyline Collector virtual appliance. Log in to the console of the Skyline Collector virtual appliance with user 'root'. Check if collector server is running "systemctl status ccf-collector.service"If the collector service is not running then execute "systemctl start ccf-collector.service. If the required permissions are not updated, follow the steps mentioned in KB5966.
Related Information
Skyline Collector Password Recovery:https://kb.vmware.com/s/article/52652
