Operational Defect Database
BugZero updated this defect 44 days ago.
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VMware | 83185
Unable to reconfigure SRM Appliance after upgrade - Host could not be contacted
Last update date:
4/5/2024
Affected products:
Site Recovery Manager
Affected releases:
8.58.3
Fixed releases:
No fixed releases provided.
Description:
Symptoms
You are unable to reconfigure SRM Appliance after upgrade ERROROperation FailedHost 'esxi02.vmware.local' could not be contacted.Operation ID: 1bf65fa3-90b3-412a-886d-e2113d265d163/20/21, 2:01:29 PM +0000/var/log/vmware/srm/drconfig.log: 2021-03-20 14:01:29,699 [srm-reactive-thread-15] WARN com.vmware.dr.configservice.taskMonitor.ConfigureTaskHandler 1bf65fa3-90b3-412a-886d-e2113d265d16 getConfigureTaskProgress - Task finished with error! (drConfig.fault.HostUnreachableFault) { faultCause = null, faultMessage = null, address = esxi02.vmware.local port = 443, errorDescription = Fault cause: vmodl.fault.SystemError } at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) at java.lang.reflect.Constructor.newInstance(Constructor.java:423) at java.lang.Class.newInstance(Class.java:442) at com.vmware.vim.vmomi.core.types.impl.ComplexTypeImpl.newInstance(ComplexTypeImpl.java:174) at com.vmware.vim.vmomi.core.types.impl.DefaultDataObjectFactory.newDataObject(DefaultDataObjectFactory.java:25) at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.ComplexStackContext.<init>(ComplexStackContext.java:30) at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.StackContextFactory.newContext(StackContextFactory.java:113) at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.FaultStackContext.getNestedContext(FaultStackContext.java:86) at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl$UnmarshallContext.beginElement(UnmarshallerImpl.java:365) at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl$UnmarshallContext.parse(UnmarshallerImpl.java:274) at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl$UnmarshallContext.parse(UnmarshallerImpl.java:227) at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl$UnmarshallContext.unmarshall(UnmarshallerImpl.java:210) at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl.unmarshal(UnmarshallerImpl.java:80) at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl.unmarshal(UnmarshallerImpl.java:74) at com.vmware.vim.vmomi.client.common.impl.ReturnvalStackContext.setValue(ReturnvalStackContext.java:45) at com.vmware.vim.vmomi.client.common.impl.ResponseUnmarshaller.processNextElement(ResponseUnmarshaller.java:127) at com.vmware.vim.vmomi.client.common.impl.ResponseUnmarshaller.unmarshal(ResponseUnmarshaller.java:70) at com.vmware.vim.vmomi.client.common.impl.ResponseImpl.unmarshalResponse(ResponseImpl.java:284) at com.vmware.vim.vmomi.client.common.impl.ResponseImpl.setResponse(ResponseImpl.java:231) at com.vmware.vim.vmomi.client.http.impl.HttpExchangeBase.parseResponse(HttpExchangeBase.java:236) at com.vmware.vim.vmomi.client.http.impl.HttpAsyncExchange$1$2.invokeWithinScope(HttpAsyncExchange.java:168) at com.vmware.vim.vmomi.client.http.impl.TracingScopedRunnable.run(TracingScopedRunnable.java:24) at com.vmware.dr.ui.tools.utilities.ThreadContext.lambda$wrap$10(ThreadContext.java:55) at com.vmware.dr.ui.tools.utilities.ThreadContext.execute(ThreadContext.java:209) at com.vmware.dr.ui.tools.utilities.ThreadContext.execute(ThreadContext.java:185) at com.vmware.dr.ui.tools.utilities.ThreadContext.setupContext(ThreadContext.java:76) at com.vmware.dr.ui.tools.utilities.ThreadContext.setupContext(ThreadContext.java:105) at com.vmware.dr.ui.tools.utilities.ExecutorUtils.lambda$wrap$6(ExecutorUtils.java:36) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)
Resolution
Remove com.vmware.vcDr from vCenter MOB. Refer to https://kb.vmware.com/s/article/1025360 for removal steps.
Related Information
Remove SRM and vSphere Replication extensions from the MOB and register again. Only remove the extension of the appliance that is failing to register. com.vmware.vcHms com.vmware.vcDr You might run in to the same issue after repointing the VC to a different sso domain - but SRM server did not log anything in /var/log/vmware/srm/drconfig.log,
