Operational Defect Database
BugZero updated this defect 32 days ago.
Data sources
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VMware | 84430
VMware ESXi 7.0/8.0 with Auto Deploy fails to boot with error "Shutting down firmware services... Using 'simple offset' UEFI RTS mapping policy"
Last update date:
4/17/2024
Affected products:
vCenter Server
vSphere ESXi
Affected releases:
8.07.0
Fixed releases:
No fixed releases provided.
Description:
Symptoms
ESXi 7.0/8.0 hosts fail to boot during installation using Auto Deploy with UEFI Boot option, showing the error message: Shutting down firmware services... Using 'simple offset' UEFI RTS mapping policy Example:
Resolution
Please contact your Hardware Vendor to update physical server Firmware (BIOS) version to the latest.If you are already using the latest Firmware (BIOS) version, please follow the below steps: Connect to vCenter Server using VMware PowerCLI. For more information , see vSphere PowerCLI Administration Guide. # Connect-VIServer -Server vCenter_IP -Protocol https -User administrator@vsphere.local -Password <password Example: # Connect-VIServer -Server vcsa-01a.corp.local -Protocol https -User administrator@vsphere.local -Password ****** Output should look like: Run the following PowerCLI Command: # Set-DeployOption "extra-boot-args" "norts=1" Note: If the command didn't get the ESXi Host boot (same issue), please run the following PowerCLI command in addition to the first one: # Set-DeployOption "extra-kernel-args" "-U"
