Operational Defect Database
BugZero updated this defect 47 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
VMware | 85543
Horizon console displays "An internal error occurred" message in various pages
Last update date:
4/2/2024
Affected products:
Horizon
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
When accessing Horizon Console and moving between different pages of information, a momentary or static popup may be seen at the top of the page indicating: "An internal error occurred" If you have just upgraded from 8.6, Please see Horizon Connection Server Console shows Internal Error Occurred after an upgrade to 8.6 or Later (89986)
Cause
The error can occur because there is a timeout happening on the browser end and the request gets stalled, never reaching the Connection Server.It can also potentially occur as a response to an ask where a resource is not available to satisfy the request - This will typically print a log line to your connection server bundle.
Resolution
Please subscribe to this article for future updates on this matter.
Workaround
1. Typically, this is a transient issue. If you wait a few moments, refresh the browser and repeat your last action in the administrative console, it will succeed.2. In a scenario where this persists, please gather a HAR bundle and a Horizon Server Bundle and raise the matter with VMware as a support request. How to collect a HAR Log file (67589)How to file a Support Request in Customer Connect and via Cloud Services Portal (2006985)Collecting VMware Horizon View log bundles (1017939)
