Operational Defect Database
BugZero updated this defect 55 days ago.
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VMware | 89930
vRLCM UI does not load and Postgres service is down because /storage is full
Last update date:
3/25/2024
Affected products:
vRealize Suite Lifecycle Manager
Aria Suite Lifecycle
Affected releases:
8.x
Fixed releases:
No fixed releases provided.
Description:
Symptoms
vRLCM UI does not load and stuck at waiting for services to startThe postgres service on the vRLCM appliance is down/storage partition on the vRLCM appliance is full
Purpose
To increase the space on /storage for the vRLCM applaince.
Cause
This happens because the /storage on the vRLCM applaince is full and does not have enough space to load the vrlcm services.
Impact / Risks
Unable to login to the vRLCM UI.
Resolution
This can be resolved by increasing the space on the /storage partition on the appliance. Login as root to the vRLCM Appliance Check the disk space utilization consuming high space: df -h Figured /storage was full and in /dev/sdc by running pvdisplay Note: Incase you have 2 disks with same storage size check by running lsscsi -v , this will show controller ID) Added more disk space to this drive from vCenter. Reboot the vRLCM appliance. vRLCM UI should be accessible now. Connect to the vRLCM DB: su -u postgrescd /opt/vmware/vpostgres/11/bin./psql -d vrlcm 8. Run VACUUM FULL VERBOSE ANALYZE vm_rs_request; to clean up DB Quit Exit Note: All screenshots are from my Lab environment.
