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BugZero updated this defect 47 days ago.
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VMware | 95764
An error occurred during host configuration - Host fails to download vmware-hbr-agent VIB (Temporary failure in name resolution)
Last update date:
4/11/2024
Affected products:
Site Recovery Manager
vSphere Replication
Affected releases:
8.x
Fixed releases:
No fixed releases provided.
Description:
Symptoms
1. Host fails to download vmware-hbr-agent.vib2. Host constantly attempts to install vmware-hbr-agent.vibYou see the below tasks getting logged in ESXi - Installesxi01.vmware.comAn error occurred during host configuration.com.vmware.vr-sa-030a9a90-6b44-4572-8ec2-d9bb12068284@vsphere.local10/05/2023, 1:01:24 PM10/05/2023, 1:02:03 PMTask Name: InstallStatus : An error occurred during host configuration: /usr/sbin/esxupdate returned with exit status: 7.Initiator: com.vmware.vr-sa-0a440f82-9c5b-45a8-9730-aca4ff53646c@vsphere.localTarget : Host 192.X.X.XServer : vCenter vcsa.vmware.com vpxa.log : 2023-10-05T17:04:43.407Z info vpxa[2100734] [Originator@6876 sub=Default opID=71ab0cc4-ba6d-4222-a2a8-24c3c9002a57-HMSINT-29-72-65] [VpxLRO] -- ERROR task-41013 -- patchManager -- vim.host.PatchManager.InstallV2: vim.fault.PlatformConfigFault:--> Result:--> (vim.fault.PlatformConfigFault) {--> faultCause = (vmodl.MethodFault) null,--> faultMessage = <unset>,--> text = "/usr/sbin/esxupdate returned with exit status: 7"--> msg = "An error occurred during host configuration."--> }--> Args:-->--> Arg metaUrls:--> (string) []--> Arg bundleUrls:--> (string) []--> Arg vibUrls:--> (string) [--> "https://vSphere-replication.vmware.com:8043/vib/vmware-hbr-agent.vib"--> ]--> Arg spec:--> (vim.host.PatchManager.PatchManagerOperationSpec) {--> proxy = "http://vcenter.vmware.com",--> port = 80,--> userName = <unset>,--> password = <unset>,--> cmdOption = <unset>--> }vpxd.log :2024-03-19T17:02:56.467Z info vpxd[07995] [Originator@6876 sub=Default opID=c2fb10d3-695c-466c-ab47-d1f67ae7c8a2-HMSINT-46-18] [VpxLRO] -- ERROR task-23603 -- patchManager-10 -- vim.host.PatchManager.InstallV2: vim.fault.PlatformConfigFault:--> Result:--> (vim.fault.PlatformConfigFault) {--> faultCause = (vmodl.MethodFault) null,--> faultMessage = <unset>,--> text = "/usr/sbin/esxupdate returned with exit status: 7"--> msg = "An error occurred during host configuration."--> }--> Args:-->--> Arg metaUrls:--> (string) []--> Arg bundleUrls:--> (string) []--> Arg vibUrls:--> (string) [--> "https://replication.vmware.com:8043/vib/vmware-hbr-agent.vib"--> ]--> Arg spec:--> (vim.host.PatchManager.PatchManagerOperationSpec) {--> proxy = "http://vCenter.vmware.com",--> port = 80,--> userName = <unset>,--> password = <unset>,--> cmdOption = <unset>--> } esxupdate.log : An error occurred during host configuration: /usr/sbin/esxupdate returned with exit status: 7. 2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: esximage.Downloader.DownloaderError: ('https://192.168.1.2:8043/vib/vmware-hbr-agent.vib', '', '<urlopen error [Errno -3] Temporary failure in name resolution>')2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: During handling of the above exception, another exception occurred:2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: Traceback (most recent call last):2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: File "/usr/sbin/esxupdate", line 378, in main2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: cmd.Run()2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: File "/lib64/python3.8/site-packages/vmware/esx5update/Cmdline.py", line 161, in Run2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: res = t.InstallVibsFromSources(viburls, metaurls, None,2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: File "/lib64/python3.8/site-packages/vmware/esximage/Transaction.py", line 834, in InstallVibsFromSources2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: self.GetVibsAndMetaFromSources(vibUrls, metaUrls, vibspecs,2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: File "/lib64/python3.8/site-packages/vmware/esximage/Transaction.py", line 269, in GetVibsAndMetaFromSources2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: vibsToInstall = Transaction._getVibsFromUrls(vibUrls)2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: File "/lib64/python3.8/site-packages/vmware/esximage/Transaction.py", line 928, in _getVibsFromUrls2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: raise Errors.VibDownloadError(url, None, str(e))2023-11-23T15:47:12Z Er(11) esxupdate[8059525]: esximage.Errors.VibDownloadError: ('https://192.168.1.2:8043/vib/vmware-hbr-agent.vib', None, "('https://192.168.1.2:8043/vib/vmware-hbr-agent.vib', '', '<urlopen error [Errno -3] Temporary failure in name resolution 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: --- Command: update Args: ['update'] Options: 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: viburls = ['https://replication.vmware.com:8043/vib/vmware-hbr-agent.vib'] 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: meta = None 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: hamode = True 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: proxyurl = http://vCenter.vmware.com:80 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: timeout = 30.0 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: retry = 5 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: loglevel = None 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: cachesize = None 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: cleancache = None 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: maintenancemode = None 2024-03-18T14:28:15Z esxupdate: 2405325: esxupdate: INFO: nosigcheck = None 2024-03-18T14:28:15Z esxupdate: 2405325: HostImage: INFO: Installers initiated are {'live': <vmware.esximage.Installer.LiveImageInstaller.LiveImageInstaller object at 0xcacbf863a0>, 'boot': <vmware.esximage.Installer.BootBankInstaller.BootBankInstaller object at 0xcacc0af370>, 'locker': <vmware.esximage.Installer.LockerInstaller.LockerInstaller object at 0xcacbf866d0>} 2024-03-18T14:28:15Z esxupdate: 2405325: imageprofile: INFO: Adding VIB VMware_locker_tools-light_12.1.5.20735119-21422485 to ImageProfile ESXi-7.0U3n-21930508-standard 2024-03-18T14:28:15Z esxupdate: 2405325: imageprofile: DEBUG: Adding Component VMware-VM-Tools_12.1.5.20735119-21422485 to ImageProfile ESXi-7.0U3n-21930508-standard 2024-03-18T14:28:15Z esxupdate: 2405325: imageprofile: DEBUG: Removing reserved Component VMware-VM-Tools_12.1.5.20735119-21422485 in ImageProfile ESXi-7.0U3n-21930508-standard 2024-03-18T14:28:16Z esxupdate: 2405325: downloader: INFO: Opening https://replication.vmware.com:8043/vib/vmware-hbr-agent.vib for download 2024-03-18T14:28:16Z esxupdate: 2405325: downloader: INFO: Proxies configured: {'http': 'http://vCenter.vmware.com:80', 'https': 'http://vCenter.vmware.com:80', 'ftp': 'http://vCenter.vmware.com:80'} 2024-03-18T14:28:16Z esxupdate: 2405325: Proxy: ERROR: Proxy server cannot connect to the endpoint: HTTP/1.1 404 Not Found^M Date: Mon, 18 Mar 2024 14:28:16 GMT^M Connection: close^M Content-Type: text/html^M Content-Length: 48^M ^M < 2024-03-18T14:28:19Z esxupdate: 2405325: downloader: WARNING: Download failed: Proxy server vCenter.vmware.com:80 returned status 404, 4 retry left... 2024-03-18T14:28:19Z esxupdate: 2405325: downloader: INFO: Proxies configured: {'http': 'http://vCenter.vmware.com:80', 'https': 'http://vCenter.vmware.com:80', 'ftp': 'http://vCenter.vmware.com:80'} 2024-03-18T14:28:19Z esxupdate: 2405325: Proxy: ERROR: Proxy server cannot connect to the endpoint: HTTP/1.1 404 Not Found^M Date: Mon, 18 Mar 2024 14:28:19 GMT^M Connection: close^M Content-Type: text/html^M Content-Length: 48^M ^M < 2024-03-18T14:28:22Z esxupdate: 2405325: downloader: WARNING: Download failed: Proxy server vCenter.vmware.com:80 returned status 404, 3 retry left... 2024-03-18T14:28:22Z esxupdate: 2405325: downloader: INFO: Proxies configured: {'http': 'http://vCenter.vmware.com:80', 'https': 'http://vCenter.vmware.com:80', 'ftp': 'http://vCenter.vmware.com:80'} 2024-03-18T14:28:22Z esxupdate: 2405325: Proxy: ERROR: Proxy server cannot connect to the endpoint: HTTP/1.1 404 Not Found^M Date: Mon, 18 Mar 2024 14:28:22 GMT^M Connection: close^M Content-Type: text/html^M Content-Length: 48^M ^M < 2024-03-18T14:28:28Z esxupdate: 2405325: esxupdate: ERROR: vmware.esximage.Errors.VibDownloadError: ('https://replication.vmware.com:8043/vib/vmware-hbr-agent.vib', None, "('https://replication.vmware.com:8043/vib/vmware-hbr-agent.vib', '', 'Proxy server vCenter.vmware.com:80 returned status 404')") 2024-04-01T15:53:32Z In(14) esxupdate[2370112]: Opening https://replication.vmware.com:8043/vib/vmware-hbr-agent.vib for download 2024-04-01T15:53:32Z In(14) esxupdate[2370112]: Proxies configured: {'http': 'http://vCenter.vmware.com:80', 'https': 'http://vCenter.vmware.com:80', 'ftp': 'http://vCenter.vmware.com:80'} 2024-04-01T15:53:35Z Wa(12) esxupdate[2370112]: Download failed: <urlopen error [Errno -2] Name or service not known>, 4 retry left... 2024-04-01T15:53:35Z In(14) esxupdate[2370112]: Proxies configured: {'http': 'http://vCenter.vmware.com:80', 'https': 'http://vCenter.vmware.com:80', 'ftp': 'http://vCenter.vmware.com:80'} 2024-04-01T15:53:38Z Wa(12) esxupdate[2370112]: Download failed: <urlopen error [Errno -2] Name or service not known>, 3 retry left... 2024-04-01T15:53:38Z In(14) esxupdate[2370112]: Proxies configured: {'http': 'http://vCenter.vmware.com:80', 'https': 'http://vCenter.vmware.com:80', 'ftp': 'http://vCenter.vmware.com:80'} 2024-04-01T15:53:41Z Wa(12) esxupdate[2370112]: Download failed: <urlopen error [Errno -2] Name or service not known>, 2 retry left... 2024-04-01T15:53:41Z In(14) esxupdate[2370112]: Proxies configured: {'http': 'http://vCenter.vmware.com:80', 'https': 'http://vCenter.vmware.com:80', 'ftp': 'http://vCenter.vmware.com:80'} 2024-04-01T15:53:44Z Wa(12) esxupdate[2370112]: Download failed: <urlopen error [Errno -2] Name or service not known>, 1 retry left... 2024-04-01T15:53:44Z In(14) esxupdate[2370112]: Proxies configured: {'http': 'http://vCenter.vmware.com:80', 'https': 'http://vCenter.vmware.com:80', 'ftp': 'http://vCenter.vmware.com:80'} 2024-04-01T15:53:44Z Er(11) esxupdate[2370112]: An esxupdate error exception was caught: ho 2024-04-01T15:53:44Z Er(11) esxupdate[2370112]: raise Errors.VibDownloadError(url, None, str(e)) 2024-04-01T15:53:44Z Er(11) esxupdate[2370112]: esximage.Errors.VibDownloadError: ('https://replication.vmware.com:8043/vib/vmware-hbr-agent.vib', None, "('https://replication.vmware.com:8043/vib/vmware-hbr-agent.vib', '', '<urlopen error [Errno -2] Name or service not known>')")
Cause
DNS configuration is incorrect or not configured at all. Network ports are blocked on the firewall.
Resolution
Check if the VIB is installed [root@ESXihost:~] esxcli software vib list | grep -i hbrvmware-hbr-agent 8.0.2-0.0.22517424 VMware VMwareCertified 2024-03-21 Remove the VIB from the problematic host [root@ESXihost:~] esxcli software vib remove -n vmware-hbr-agentRemoval Result Message: Operation finished successfully. Reboot Required: false VIBs Installed: VIBs Removed: VMware_bootbank_vmware-hbr-agent_8.0.2-0.0.22517424 VIBs Skipped: Try installing the VIB manually and check the output Disable the firewall before performing the this step and enable it after its complete. esxcli network firewall set --enabled falseesxcli network firewall set --enabled true (Set it back to true after downloading the file) Command to install the VIB manually [root@ESXihost:~] esxcli software vib install --proxy=http://vCenter.vmware.com:80 -v https://replication.vmware.com:8043/vib/vmware-hbr-agent.vib [VibDownloadError] ('https://replication.vmware.com:8043/vib/vmware-hbr-agent.vib', '', 'Proxy server vCenter.vmware.com:80 returned status 404') url = https://replication.vmware.com:8043/vib/vmware-hbr-agent.vibPlease refer to the log file for more details. (Refer to esxupdate.log)Check if you can download the VIB from a browser without any errors - https://replication.vmware.com:8043/vib/vmware-hbr-agent.vib Ensure that there isn't more than 1 node in the vCenter inventory having the same hostname. Bad Example:[root@vCenter:~] hostnamevCenter.vmware.com[root@Atlanta:~] hostname -i172.X.X.Xroot@ESXihost [ ~ ]# hostnamevCenter.vmware.comroot@ESXihost [ ~ ]# hostname -i127.0.0.1The host and vCenter have the same hostnames - vCenter.vmware.com[root@localhost:~] hostnamelocalhost.localdomain[root@localhost:~] hostname -i127.0.0.1Here, there is no DNS record created for this host. 1. Make sure vCenter, vSphere Replication, SRM and ESXi hosts are using the correct DNS server. (Decommissioned DNS must not be used) 2. Create forward and reverse lookup records in DNS for vCenter, vSphere Replication, SRM and ESXi hosts, if it does not exist. 3. If step 1 & 2 is not working, update the hosts file of vCenter, vSphere Replication and/or SRM in the way mentioned below. Update the hosts file at "/etc/hosts" file in the format of "IP FQDN Hostname"; Example: "192.168.11.20 SRM01.vmware.local SRM01" 1. Verify the DNS record for the host is correctly configured in DNS manager (forward/reverse lookup must be configured)2. Verify the hostname in DCUI matches the DNS record 3. Verify the Primary & alternate DNS servers are correct & working from the host.4. Verfiy the custom DNS suffix is set
