Operational Defect Database
BugZero updated this defect 48 days ago.
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VMware | 95953
SRM or VRMS VAMI Update wizard spins continuously before choosing an update source for upgrade
Last update date:
4/1/2024
Affected products:
Site Recovery Manager
Affected releases:
8.x
Fixed releases:
No fixed releases provided.
Description:
Symptoms
1. The Update wizard spins continuously and times out with this error.2. Unable to upgrade SRM or VRMS using VAMI or CLI ERROROperation FailedFailed to retrieve update.Operation ID: a265683e-f5c5-4fe8-a819-6bc564107c8912/12/23, 9:13:42 AM -0500 /var/log/vmware/dr/drconfig.log : opID=29c24581-2463-404b-8c23-67a23b3710a8-checkForUpdates:b50b] CheckForUpdates: Update task is in progress2023-10-27T09:37:18.388+02:00 error drconfig[00950] [SRM@6876 sub=RetrieveUpdateOp opID=e0bc5a12-49d5-435f-8b6b-00183b05e2e8-checkForUpdates:8f6a] Command "/usr/bin/systemctl restart vami-sfcb" exit code: 1--> stderr:--> Job for vami-sfcb.service failed because a timeout was exceeded.--> See "systemctl status vami-sfcb.service" and "journalctl -xe" for details.--> 2023-10-27T09:37:18.391+02:00 verbose drconfig[00943] [SRM@6876 sub=PropertyProvider ctxID=6e43779a opID=e0bc5a12-49d5-435f-8b6b-00183b05e2e8-checkForUpdates:8f6a] RecordOp ASSIGN: info.progress, DrConfigConfigurationTask1. Applied change to temp map.2023-10-27T09:37:18.441+02:00 error drconfig[00950] [SRM@6876 sub=RetrieveUpdateOp opID=e0bc5a12-49d5-435f-8b6b-00183b05e2e8-checkForUpdates:8f6a] Command "/opt/vmware/bin/vamicli update --check" exit code: 1--> stderr:--> Traceback (most recent call last):--> File "/opt/vmware/bin/vamicli", line 26, in <module>--> import time--> ImportError: No module named time--> 2023-10-27T09:37:18.441+02:00 error drconfig[00950] [SRM@6876 sub=RetrieveUpdateOp opID=e0bc5a12-49d5-435f-8b6b-00183b05e2e8-checkForUpdates:8f6a] Operation failed--> (drConfig.fault.FailedToRetrieveUpdateFault) {--> faultCause = (vmodl.MethodFault) null, --> faultMessage = <unset>--> msg = ""--> }
Cause
Missing RPM package from appliance.
Impact / Risks
You cannot upgrade the appliance.
Resolution
1. Revert the snapshot to base disk and delete it. 2. Take a new snapshot (without memory)3. Download python2-libs-2.7.17-7.ph3.x86_64.zip & unzip the file, move the rpm file to /tmp directory of the affected appliance using WinSCP. 4. SSH into the appliance as admin user & then login as root5. Install the rpm by running the command : rpm --force -ivh python2-libs-2.7.17-7.ph3.x86_64.rpm root@SRM [ /tmp ]# rpm --force -ivh python2-libs-2.7.17-7.ph3.x86_64.rpmVerifying... ################################# [100%]Preparing... ################################# [100%]Updating / installing... 1:python2-libs-2.7.17-7.ph3 ################################# [100%]6. Restart the vami-sfcb service : systemctl restart vami-sfcb 7. Now, you should be able to select the update source as CD-ROM and proceed with installation.
