Operational Defect Database
BugZero updated this defect 46 days ago.
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VMware | 96579
"ERROR: could not open shared memory segment "/PostgreSQL.3434571624": No such file or directory" error during Cloud Director upgrade
Last update date:
4/3/2024
Affected products:
Cloud Director
Affected releases:
10.x10.5
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Cloud Director Appliance upgrade fails during the Database Schema section.ERROR: could not open shared memory segment "/PostgreSQL.nnnnnnnnn": No such file or directory
Cause
This issue occurs due to the way in which the postgres user account is created.During creation it is not created as a system user and as such, can have their IPC resource cleaned which may lead to postgres crashing with errors such as the above.
Resolution
This is a known issue impacting Cloud Director versions 10.4.0 - 10.4.2 and 10.5.0.This issue is resolved in versions 10.4.3 and 10.5.1 found at VMware Downloads.
Workaround
If you are unable to upgrade to 10.4.3 or 10.5.1, you can follow the workaround below: On each appliance perform steps a-e: Edit /etc/systemd/logind.confUncomment #RemoveIPC=yesChange RemoveIPC=yes to RemoveIPC=noSave /etc/systemd/logind.confRestart the appliance. Execute the upgrade
