Operational Defect Database
BugZero updated this defect 32 days ago.
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VMware | 97661
macOS Managed App installation failure due to corrupt package
Last update date:
4/17/2024
Affected products:
Workspace ONE
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Customers may experience a failure in app installation via the Hub when a corrupt package with the same name already exists in the Munki cache folder. Symptoms include: The installation process does not progress or retry.Errors in the Hub log indicating issues with moving downloaded packages into the cache due to existing corrupt files. Hub Log Snippet 2024-03-14 13:06:46+0530 Default 4898 Intelligent Hub: [com.vmware.hub.hubservices:installMonitor] setAppInstallStatusDiffInfo App : com.vmw.macos.[REDACTED]-Sensor, status downloading(progress: 99.0) 2024-03-14 13:06:46+0530 Default 582 hubd: [com.vmware.hub.softwaredistribution:SoftwareDownloads] Download Progress(com.vmw.macos.[REDACTED]-Sensor): 100 2024-03-14 13:06:46+0530 Default 4898 Intelligent Hub: [com.vmware.hub.hubservices:installMonitor] setAppInstallStatusDiffInfo App : com.vmw.macos.[REDACTED]-Sensor, status installing 2024-03-14 13:06:46+0530 Error 582 hubd: [com.vmware.hub.softwaredistribution:SoftwareDownloads] Finished downloading com.vmw.macos.[REDACTED]-Sensor but unable to remove the download extension. Error: “[REDACTED]-7.04.17506.0-4766519-mac-7.04.17506.0.pkg.download” couldn’t be moved to “Cache” because an item with the same name already exists. 2024-03-14 13:06:46+0530 Error 582 hubd: [com.vmware.hub.softwaredistribution:SoftwareDownloads] Error while downloading com.vmw.macos.[REDACTED]-Sensor. Download will be retried. Error code: 5000, Response: The operation couldn’t be completed. (Unable to remove the download extension. error 5000.) 2024-03-14 13:06:46+0530 Default 4898 Intelligent Hub: [com.vmware.hub.hubservices:installMonitor] setAppInstallStatusDiffInfo App : com.vmw.macos.[REDACTED]-Sensor, status downloadFailed
Cause
The root cause of the installation failure is that Munki is unable to overwrite or remove a corrupt package already present in the cache directory at /Library/Application\ Support/AirWatch/Data/Munki/Managed\ Installs/Cache. This prevents the new package from being placed into the cache, thus interrupting the installation process.
Impact / Risks
Failure to install necessary software can affect productivity and access to critical applications. It is important to address this issue promptly to maintain operational efficiency.
Resolution
Update 4/17/23 The issue has been resolved in Hub version 24.01.1 https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/services/rn/vmware-workspace-one-intelligent-hub-for-macos-release-notes/index.html#Workspace%20ONE%20Intelligent%20Hub%2024.01.1%20-%20April%202024 The update modifies the Hub’s behavior to: Automatically delete a corrupted package from the cache if an installation attempt fails. Subsequently, the Hub will download a fresh copy of the package and attempt a new installation. This fix ensures that corrupt packages do not prevent the successful installation of new applications, thereby enhancing reliability and user experience.
