Operational Defect Database
BugZero found this defect 1451 days ago.
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WatchGuard Technologies | kA10H000000bobSSAQ
Error message about AP license synchronization appears in Policy Manager after a managed Firebox upgrade from Fireware v12.5 or lower
Last update date:
6/17/2020
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.0.x
12.1.x
12.1
12.1.1
12.1.3
12.10.x
12.2.x
12.3.x
12.4.x
Fixed releases:
All
Description:
Issue
If you upgrade a fully managed Firebox from Fireware v12.5 or lower to a higher version, then try to save the configuration from Policy Manager, you might see this error "The OS version of the Firebox or configuration file does not support automatic Access Point license synchronization. The settings will be removed."This issue occurs because after you upgrade the managed Firebox, the current Policy Manager session reloads the configuration from the Firebox but does not yet recognize the new Fireware version installed on the Firebox.If you try to change and save the configuration, it will not recognize any new features added after Fireware v12.5 that are enabled by default, such as Access Point license synchronization.
Workaround/Solution
After you upgrade a fully managed Firebox from the Management Server or Policy Manager: Close Policy Manager.Verify from WatchGuard System Manager that the upgraded version information appears for the managed Firebox.Open Policy Manager and make any new configuration changes as required.
