Operational Defect Database
BugZero found this defect 1443 days ago.
Data sources
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WatchGuard Technologies | kA10H000000bokUSAQ
Access Portal RDP connection window is small
Last update date:
6/15/2020
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.5.x
12.6.x
Fixed releases:
v12.6.2
Description:
Issue
The Access Portal RDP connection does not display at full browser window size if your host computer's Display settings for Scale and Layout are set to a value other than 100%. Depending on the size of your host computer's display, the recommended Scale and Layout setting is not always 100%. In this case, when you open an Access Portal RDP connection in a browser, the RDP window is small and cannot expand to the full browser window size.
Workaround/Solution
The only workaround is to set your compter's Display Scale and Layout settings to 100% before you open the Access Portal RDP connection. On some computers you may be able to return the settings to their original values after the RDP connection is established.
