Operational Defect Database
BugZero found this defect 1391 days ago.
Data sources
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WatchGuard Technologies | kA10H000000bp6pSAA
AP with firmware 8.5.x and lower cycles between Online and Offline status in Fireware v12.5.4 and higher
Last update date:
10/5/2020
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.0.x
12.1.x
12.1
12.1.1
12.1.3
12.10.x
12.2.x
12.3.x
12.4.x
Fixed releases:
v12.5.5 U1 and v12.6.2 U2
Description:
Issue
In Fireware v12.5.4 and higher, an AP managed by the Gateway Wireless Controller that runs AP firmware 8.5.x or lower cycles between a status of Online and Offline.
Workaround/Solution
This issue is resolved in Fireware v12.5.5 U1 and v12.6.2 U2.For Fireware v12.5.1 and higher, the required minimum version of AP firmware is v8.6.x or higher. If you have upgraded to Fireware v12.5.4, and your APs run firmware 8.5.x or lower, you will not be able to upgrade the AP firmware because the AP cycles between the Offline and Online status.There are two ways you can work around the issue: Downgrade your Firebox to a previous version, upgrade your APs to firmware version 8.6.x or higher, then upgrade your Firebox again to v12.5.4 or higher. Contact WatchGuard technical support to help you update your AP firmware.
