Operational Defect Database
BugZero found this defect 1354 days ago.
Data sources
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WatchGuard Technologies | kA10H000000bpMTSAY
AP radios show as inactive after WPA3 or 802.11ax is configured on 802.11ac APs
Last update date:
9/3/2020
Affected products:
Wi-Fi Cloud
Affected releases:
All
Wi-Fi Cloud
Fixed releases:
All
Description:
Issue
AP radios appear as inactive when you enable 802.11ax on a radio and apply WPA3 security to 802.11ac Wave 1 and Wave 2 APs that run firmware v8.8.3 and higher.
Workaround/Solution
WPA3 and 802.11ax are not supported by WatchGuard Wi-Fi 5 AP models managed in Wi-Fi Cloud. WPA3 is only available with WatchGuard’s new Wi-Fi 6 APs managed in WatchGuard Cloud. For more information, see About Wi-Fi in WatchGuard Cloud and the Secure Wi-Fi page on the WatchGuard website.To workaround this issue for 802.11ac Wave 2 APs (AP125, AP225W, AP325, AP327X, AP420), you must change the configuration in the device settings template to use 802.11ac or 802.11n, and change the encryption setting in the SSID security settings to WPA2 or other method. To workaround this issue for 802.11ac Wave 1 APs (AP120, AP320, AP322), you must: Downgrade the AP firmware to the previous version. For more information, see Update AP firmware in Wi-Fi Cloud. or Change the configuration in the device settings template to use 802.11ac or 802.11n, and change the encryption setting in the SSID security settings to WPA2 or other method. Then reset the AP to factory default settings. For more information, see How to reset an AP to factory default settings.
