Operational Defect Database
BugZero found this defect 1348 days ago.
Data sources
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WatchGuard Technologies | kA10H000000bpSRSAY
Incorrect Autotask account configuration causes high number of failed API calls
Last update date:
10/5/2020
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
11.x
11.1.x
11.10.x
11.10
11.10.1
11.10.2
11.10.3
11.10.4
11.10.5
11.10.6
Fixed releases:
v12.5.5 U1 and v12.6.2 U2
Description:
Issue
If you do not correctly type your account name for the Firebox in the Autotask configuration, this causes a high number of API call errors to Autotask servers.
Workaround/Solution
This issue is resolved in Fireware v12.5.5 U1 and v12.6.2 U2.When you associate an existing Autotask account name with your Firebox, make sure your account name is correct in your Autotask configuration on the Firebox. Click Lookup to make sure the company account name is accurate and exists on the Autotask server.
