Operational Defect Database
BugZero found this defect 1307 days ago.
Data sources
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WatchGuard Technologies | kA10H000000bpl4SAA
Users cannot return to the login screen from the MFA screen after they change their Windows password
Last update date:
10/20/2020
Affected products:
No affected products provided.
Affected releases:
Any/Unknown
Fixed releases:
All
Description:
Issue
If Windows prompts you to change your password when you log in, after you change your password, you cannot return from the MFA screen to the Windows login screen. If you click the back arrow on the MFA screen, your computer stops responding. This issue only affects Active Directory user accounts on computers that run Windows 8.1 and have the Logon app installed. The issue only occurs immediately after you change your password.
Workaround/Solution
Restart your computer. When you log in, you can now successfully return from the MFA screen to the Windows login screen.
