Operational Defect Database
BugZero found this defect 3371 days ago.
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WatchGuard Technologies | kA10H000000g3FaSAI
OS compatibility error when migrating a configuration from Firebox e-Series to Firebox or XTM Wireless device
Last update date:
2/25/2015
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
11.x
11.1.x
11.10.x
11.10
11.10.1
11.10.2
11.10.3
11.10.4
11.10.5
11.10.6
Fixed releases:
All
Description:
Issue
When you try to save the configuration file from a Firebox e-Series device (Core, Peak, or Edge) to a Firebox or XTM Wireless device, you will see the error message: The OS Version on this device does not support the current wireless configuration settings. Before you can save the configuration to this device, you must disable wireless, and change the OS compatibility setting to match the OS version on this device. Then you can enable wireless. However, you cannot change the OS compatibility setting at this time, and this error message will occur even when wireless is not enabled.
Workaround/Solution
To resolve this issue: Select File > Save > To File.Follow the on-screen prompt to save the file on your computer. Make sure to note where the file is saved.Close Policy Manager.If WatchGuard System Manager is connected to your Firebox, use File > Disconnect All to close those connections.Launch Policy Manager.Select Open configuration file and browse to the location of the saved configuration file. Policy Manager will automatically set the OS Compatibility version to 11.4-11.8.x. To change this option, select Setup > OS Compatibility. Select File > Save > To Firebox.Confirm that the destination IP address for the Firebox is correct, and type the Administrator passphrase. Click OK and follow the on-screen prompts to save the configuration to the device.
