Operational Defect Database
BugZero found this defect 2111 days ago.
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WatchGuard Technologies | kA10H000000g3OoSAI
Cannot install AuthPoint Gateway on Windows Server when TLS 1.0 is disabled
Last update date:
11/23/2022
Affected products:
AuthPoint
Affected releases:
Any/Unknown
Fixed releases:
v7.1
Description:
Issue
AuthPoint Gateway installation fails with a pop-up error message: The WatchGuard AuthPoint Gateway did not install because an error occurred. If TLS 1.0 is disabled on Windows Server, this error message appears immediately after you enter the Gateway registration key.If the error message takes more than a few seconds to appear, the issue might be that the Firewall does not allow outbound connections to the cloud, which means the installer cannot fetch AuthPoint Gateway details.
Workaround/Solution
If the issue occurs because TLS 1.0 is disabled, you can temporarily enable TLS 1.0 to enable installation of the Gateway. After you finish the install and connect to AuthPoint, you can disable TLS 1.0 again.To enable or disable TLS 1.0 on a Windows system: In the Windows Registry, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client.Set DisabledByDefault to 0 and set Enabled to 1.Reboot the Windows Server. You must reboot the server for the registry change to take effect.Install the AuthPoint Gateway.To disable TLS 1.0, repeat steps 1 to 3, but set DisabledByDefault to 1 and set Enabled to 0. It is very important to disable TLS 1.0 after installation completes. The AuthPoint Gateway then uses TLS 1.1 or 1.2 to connect to AuthPoint. Note: After you successfully install the AuthPoint Gateway, you do not have to enable TLS 1.0 to upgrade the Gateway.
