Operational Defect Database
BugZero found this defect 2749 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
WatchGuard Technologies | kA10H000000g3P0SAI
ConnectWise server creates new tickets for reoccurring events after Firebox reboot
Last update date:
11/17/2016
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
11.x
11.11.x
11.11
11.11.1
11.11.2
11.11.4
11.12.x
11.12
11.12.1
11.12.2
Fixed releases:
All
Description:
Issue
When you reboot the Firebox, the ConnectWise server may create a new ticket for a reoccurring event, even though there is already a ticket for that event.
Workaround/Solution
No workaround exists at this time.
