Operational Defect Database
BugZero found this defect 1692 days ago.
Data sources
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WatchGuard Technologies | kA10H000000g3RASAY
No data in Access Portal reports on Fireboxes that run OS v12.5 and earlier
Last update date:
10/24/2019
Affected products:
WatchGuard Cloud
Affected releases:
All
WatchGuard Cloud
Fixed releases:
All
Description:
Issue
When enabled, the Access Portal report is available for WatchGuard Cloud customers to view a summary of the most frequently accessed applications over a period of time.Fireboxes that run Fireware OS v12.5 or earlier can click Monitor > Fireboxes > Services > Access Portal but will see a No data available message.
Workaround/Solution
To view valid report data, your Firebox must run Fireware OS v12.5.1 or higher and Access Portal must be enabled. Log messages with data must exist in the specified report time frame.
