Operational Defect Database
BugZero found this defect 1761 days ago.
Data sources
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WatchGuard Technologies | kA10H000000g3RGSAY
Locally-Managed Firebox cannot connect to WatchGuard Cloud after WatchGuard Firebox certificate deleted
Last update date:
10/21/2022
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.0.x
12.1.x
12.1
12.1.1
12.1.3
12.10.x
12.2.x
12.3.x
12.4.x
Fixed releases:
All
Description:
Issue
After you delete CA certificate with cn=WatchGuard Firebox from a locally-managed Firebox in WatchGuard Cloud, the Firebox cannot connect to WatchGuard Cloud. You might see this log message: daas[XXXX]: Error connecting: Failed to get certificate daasclient; retrying in 120 seconds
Workaround/Solution
To reconnect a locally-managed Firebox to WatchGuard Cloud, you have these options: Restore a backup from before you deleted the cn=WatchGuard Firebox certificate.Use Policy Manager to save your configuration file, reset the Firebox, and save the configuration file to your Firebox again. For information on how to reset your locally-managed Firebox, see Reset the Firebox.
