Operational Defect Database
BugZero found this defect 1916 days ago.
Data sources
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WatchGuard Technologies | kA10H000000g3T1SAI
AP120 Wi-Fi Cloud activation can fail with duplicate MAC address
Last update date:
2/19/2019
Affected products:
Wi-Fi Cloud
Affected releases:
All
Wi-Fi Cloud
Fixed releases:
All
Description:
Issue
Some AP120 devices were manufactured with MAC addresses that are identical to previously released devices. Because of this, Wi-Fi Cloud activation could fail for AP120 devices. If this occurs, you see an error message that looks like this: AP activation failed with the following error: Message Added to the Queue for ERR_8701 and token Id: 4160 and customerExposedID: ATNXXXX When this occurs, the new AP120 device will not appear in your Wi-Fi Cloud account and you cannot manage this device through Wi-Fi Cloud.
Workaround/Solution
If you experience this issue, contact the WatchGuard technical support team for assistance. To learn how you can reach technical support, see Contact Us.
