Operational Defect Database
BugZero found this defect 2692 days ago.
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WatchGuard Technologies | kA10H000000g3UQSAY
Cannot connect to Captive Portal with Android 6.0 devices
Last update date:
1/4/2017
Affected products:
Wi-Fi Cloud
Affected releases:
All
Wi-Fi Cloud
Fixed releases:
All
Description:
Issue
In Android 6.0 and higher, the device automatically tries to connect to connectivitycheck.gstatic.com to test the device's wireless connectivity. Because gstatic.com is included in the default Walled Garden sites for a Captive Portal, this check is successful and results in users not being notified to connect to your captive portal for wireless access.This issue was resolved in Wi-Fi Cloud, March 2017.
Workaround/Solution
In the Walled Sites configuration for your Captive Portal (configured in the SSID Profile), remove the gstatic.com entry and save the configuration.In addition, we recommend you add fonts.gstatic.com and fonts.googleapis.com to the Walled Garden sites list to make sure captive portal splash pages display correctly with quick load times. For more information, see About Authentication Sites and Walled Garden.
