Operational Defect Database
BugZero found this defect 2565 days ago.
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WatchGuard Technologies | kA10H000000g3URSAY
Client communications issues when channel 144 used with AP devices
Last update date:
5/11/2017
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
11.x
11.1.x
11.10.x
11.10
11.10.1
11.10.2
11.10.3
11.10.4
11.10.5
11.10.6
Fixed releases:
All
Description:
Issue
The use of channel 144 on AP120, AP320, AP322, and AP420 devices managed by Wi-Fi Cloud or locally managed by a Gateway Wireless Controller results in significant communications issues with some wireless clients.
Workaround/Solution
Configure the AP device to use a different channel other than 144.For AP devices managed by Wi-Fi Cloud: Open Manage.Select Configuration > Device Configuration > Device Template.Select the Device Template applied to your AP device.Expand the Radio Settings and select your AP device model. If Auto channel selection is enabled, expand the Candidate Channels section and clear the check box for channel 144.If Manual channel selection is enabled, switch to a different channel. Save the device template. For AP devices managed by a Gateway Wireless Controller on a Firebox: Click Network > Gateway Wireless Controller.Click the Access Point tab.Edit the settings for an AP device.Click the Radio Settings tab.Set the Preferred Channel to a different channel.
