Operational Defect Database
BugZero found this defect 1979 days ago.
Data sources
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WatchGuard Technologies | kA10H000000g3UYSAY
Connectwise, Autotask, and Tigerpaw integrations generate tickets when you renew some but not all Firebox licenses
Last update date:
12/18/2018
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.0.x
12.1.x
12.1
12.1.1
12.1.3
12.10.x
12.2.x
12.3.x
12.4.x
Fixed releases:
All
Description:
Issue
If you renew some, but not all Firebox license features, your Connectwise, Autotask, or Tigerpaw system continues to generate tickets for the expired services. For example, this occurs if you have Total Security, but then purchase a renewal with only Basic Security
Workaround/Solution
No workaround exists at this time
