Operational Defect Database
BugZero found this defect 2518 days ago.
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WatchGuard Technologies | kA10H000000g3cKSAQ
Cannot save configuration changes to XTM 2-Series
Last update date:
6/27/2017
Affected products:
No affected products provided.
Affected releases:
All
Fireware
11.x
11.12.x
11.12
11.12.1
11.12.2
11.12.4
12.x
12.0.x
12.1.x
12.1
Fixed releases:
All
Description:
Issue
In some cases, if the available storage on a XTM 2-Series device (25/26/25-W, 26-W) is low, changes to device configuration can fail. This occurs when the Firebox has Fault Reports in device storage, and is more likely when AP device firmware is stored on your Firebox. When this occurs, the Firebox generates log messages that could look like this: Jun 23 16:14:57 2017 HomeOffice local3.err dvcpcd[1615]: **Error: unable to save config - No such file or directory If you use Policy Manager to attempt a configuration change, you will see an error message like: Error communicating with Firebox 10.0.1.1 INTERNAL_ERROR: unable to set config <error>Config /full FAILED <error> If you use Web UI to save your configuration, you could see this error message: Unable to save configuration.
Workaround/Solution
To make more storage space available on your Firebox, you can delete Fault Reports and AP device firmware from your Firebox. Fault Reports To remove the most common and immediate cause of this storage issue, you can send the available Fault Reports to WatchGuard, and delete them from your Firebox.For more information, see Manage Fault Reports in Fireware Help AP Device Firmware By default, your Firebox has AP firmware stored in the memory, regardless of whether your Firebox manages any AP devices. In a future Fireware release, this firmware will not be stored on your Firebox. Web UI To delete AP firmware from your Firebox: 1. Connect to Fireware Web UI for your Firebox.If Gateway Wireless Controller is enabled on your Firebox, proceed to Step 6.2. Select Network > Gateway Wireless Controller.3. Select the Enable the Gateway Wireless Controller checkbox.The WatchGuard AP Password dialog box appears.4. In the WatchGuard AP Passphrase text box, type the passphrase to use for management of your WatchGuard AP devices after they are paired with your Firebox.The passphrase must be at least 8 characters. If your Firebox does not manage AP devices, you will not need this passphrase again.5. Click OK.6. Select Dashboard > Gateway Wireless Controller.7. Click Manage Firmware.The Access Point Firmware dialog box appears.8. Click Remove All Firmware. Click Yes.9. Click OK. Click Close. If you do not manage any AP devices with this Firebox: 1. Select Network > Gateway Wireless Controller.2. Clear the Enable Gateway Wireless Controller check box. WatchGuard System Manager To delete AP firmware from your Firebox with WatchGuard System Manager: 1, Connect to your Firebox with WatchGuard System Manager.If Gateway Wireless Controller is enabled on your Firebox, proceed to step 9.2. Right-click the Firebox and select Policy Manager.3. Select Network > Gateway Wireless Controller .The Gateway Wireless Controller page appears.4. Select the Enable the Gateway Wireless Controller check box. The WatchGuard AP Passphrase dialog box appears.5. Type the WatchGuard AP Passphrase that you want all your AP devices to use after they are paired.6. Click OK to close the Gateway Wireless Controller page.7. Save the configuration file to your Firebox.8. In WatchGuard System Manager, right-click the Firebox and select Firebox System Manager.Firebox System Manager launches.9. In Firebox System Manager, select the Gateway Wireless Controller tab.10. Select Manage Firmware.The Access Point Firmware dialog appears.11. Click Remove all Firmware, then click Yes to confirm. 12. Click Close. If you do not manage any AP devices with this Firebox. 1. In Policy Manager, select Network > Gateway Wireless Controller.2. Clear the Enable Gateway Wireless Controller check box.3. Save the configuration to your Firebox.
