Operational Defect Database
BugZero found this defect 2240 days ago.
Data sources
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WatchGuard Technologies | kA10H000000g3cxSAA
WatchGuard System Manager v12.1.1 or higher upgrade prompts for installation path
Last update date:
4/10/2018
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.1.x
12.1
12.1.1
12.1.3
Fixed releases:
v12.1.1
Description:
Issue
If you have previously installed both WatchGuard System Manager v12.1 and v12.1 Update 1, when you upgrade to WSM 12.1.1 or higher, the installation wizard prompts you for a path, with the message: You must enter a full path with drive letter, for example C:\APP or a UNC path in the form: \\server\share If you specify a path, the installation appears to complete, but WatchGuard System Manager will fail to launch.
Workaround/Solution
To resolve this issue: 1. Complete the installation of the latest release of WatchGuard System Manager. When prompted, browse to the current install location, which is typically C:\Program Files (x86)\WatchGuard\wsm11\. 2. Install WatchGuard System Manager again. After this, WatchGuard System Manager will work correctly.After you complete this process subsequent WatchGuard System Manager upgrades will not have this issue.
