Operational Defect Database
BugZero found this defect 2251 days ago.
Data sources
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WatchGuard Technologies | kA10H000000g3d2SAA
Firebox cannot provide DHCP addresses because of zombie process
Last update date:
3/21/2018
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.1.x
12.1
12.1.1
Fixed releases:
All
Description:
Issue
In some instances, the Firebox DHCP server can fail to respond to DHCP requests. This occurs when the dhcpd process is in a zombie state. To confirm that this is the issue, review the process list for the Firebox. A process status of Z indicates the process is in a zombie state. Web UI In Firebox Web UI, you can review the process list in System Status > Processes. Look below the State heading. The process name appears in the Name column. PIDNAMECPUSTARTEDTIMESTATEREALVIRTUALSHARE13374 dhcpd0.00 Mon Mar 20 10:24:11 2018 0:00.13 Z 0 0 0 Firebox System Manager In Firebox System Manager, you can review the process list in the Status Report tab. Look below the ST heading. The process name appears in the Command column. PIDST%CPUVSSRSSSHAREDSTARTEDTIMECOMMAND13374Z0.00000Mon Mar 20 10:24:11 2018 0:00.13 dhcpd
Workaround/Solution
To restart the dhcpd process, you must reboot the Firebox.
