Operational Defect Database
BugZero found this defect 2309 days ago.
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WatchGuard Technologies | kA10H000000g3d5SAA
GWC-managed AP devices with configured static IP address stuck in Authenticating state after OS upgrade
Last update date:
1/22/2018
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.1.x
12.1
Fixed releases:
All
Description:
Issue
If you upgrade a Gateway Wireless Controller-managed AP that is configured with a static IP address from AP firmward v8.0.x to v8.3.x, your AP device may fail to authenticate with the Firebox after the upgrade.
Workaround/Solution
To resolve this issue, you must reset the AP device. For instructions, see Reset a WatchGuard AP to factory default settingsThis issue is resolved with AP Firmware version 8.5.0-646 and higher.
