Operational Defect Database
BugZero found this defect 2294 days ago.
Data sources
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WatchGuard Technologies | kA10H000000g3dDSAQ
Cannot log in to Management Server installed after 19 January 2018
Last update date:
2/6/2018
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
11.x
11.1.x
11.10.x
11.10
11.10.1
11.10.2
11.10.3
11.10.4
11.10.5
11.10.6
Fixed releases:
All
Description:
Issue
If you installed Management Server on or after the 19 January 2018, you will not be able to log in to the server. This occurs because the installation creates a certificate with an expiration date set 20 years in the future, which is now in the year 2038. To learn why this is an issue, see the Wikipedia article, Year 2038 problem. This issue does not impact the upgrade of existing Management Servers.
Workaround/Solution
This issue is resolved with the Management Server installation file included with WatchGuard System Manager v12.1 Update 1. To resolve the issue, you uninstall the Management Server software and reinstall the v12.1 Update software file. If you do not want to upgrade to the latest version of Management Server, uninstall the Management Server, and temporarily change the clock on the host system to an earlier date, such as 12 January 2018. After you do this, you can install the Management Server, and change the date back to the correct date.
