Operational Defect Database
BugZero found this defect 2305 days ago.
Data sources
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WatchGuard Technologies | kA10H000000g3dFSAQ
Access Portal window resize breaks RDP connection
Last update date:
1/26/2018
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.1.x
12.1
12.1.1
12.1.3
12.2.x
12.3.x
Fixed releases:
All
Description:
Issue
If you connect to an RDP session with Access Portal and then resize your window, your connection breaks and you must log in again. This also occurs after you change to or from full-screen or minimized state.
Workaround/Solution
This issue does not occur if you specify the RDP credentials in your Access Portal configuration. If you do this the user will also not need to type their credentials on connection. As an alternative, follow these steps to disable the resize function for RDP: In the Access Portal configuration in Policy Manager or Web UI, edit the RDP application. Select the Display tab.From the Resize drop-down, select Disabled. Save this configuration change to the Firebox.
