Operational Defect Database
BugZero found this defect 3579 days ago.
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WatchGuard Technologies | kA10H000000g3f1SAA
Dimension upgrade fails with error: "There is not enough available disk space" due to Dimension database service activity logs
Last update date:
8/1/2014
Affected products:
WatchGuard Dimension
Affected releases:
All
WatchGuard Dimension
2.x and 1.x
Fixed releases:
All
Description:
Issue
If the log file for the Dimension database service activity logs is too large, the Dimension upgrade can fail with the message "There is not enough available disk space on /var to perform this upgrade." If Dynamic IP Address Resolution is enabled, Dimension might experience an error in processing incoming log messages, which can cause a large number of "current transaction is aborted" messages to appear in the Dimension database service activity logs.
Workaround/Solution
If the log files for the database become too large to allow upgrade, you must contact WatchGuard Technical Support for assistance to resolve this issue. You will need to enable Support Access so the support team can clear the activity logs. Clearing the activity logs does not damage or remove any Firebox or XTM device log data stored on your Dimension system.
