Operational Defect Database
BugZero found this defect 2890 days ago.
Data sources
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WatchGuard Technologies | kA10H000000g3g4SAA
Database remains in 'Upgrade Pending' status after Dimension upgrade
Last update date:
6/20/2016
Affected products:
WatchGuard Dimension
Affected releases:
All
WatchGuard Dimension
2.x and 1.x
Fixed releases:
All
Description:
Issue
In some cases, the Dimension upgrade from v1.3 to v2.1 will fail to correctly update the database schema. If this happens, the Dimension database will not start, and shows the status Upgrade Pending. This issue occurs most often if scheduled report tasks are configured in Dimension.
Workaround/Solution
In the Dimension Web UI, browse to System Settings > Status and click Reboot. The Dimension system reboots.Use an archive tool, such as 7-Zip to open the Dimension upgrade file watchguard-dimension_2_1_apt.tgz and the watchguard-dimension_2_1_apt.tar file contained within. Note These file names are for a failed update to Dimension v2.1. Please adjust the file names in these instructions as necessary if you upgrade to a different version. In the archive, open the /pool/ folder, and then the /pool/main/ folder.Extract the file watchguard_dimension_2_1_amd64.deb to your computer.In the Dimension Web UI, browse to System Settings> Status and click Upgrade.Use the .deb file to upgrade your Dimension system. After you complete this process, you must open each scheduled report, and click Restart.
