Operational Defect Database
BugZero found this defect 2910 days ago.
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WatchGuard Technologies | kA10H000000g3gBSAQ
Cannot connect to Quarantine Server from non-English browser after Fireware v11.11 upgrade
Last update date:
5/31/2016
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
11.x
11.11.x
11.11
Fixed releases:
v11.11.1
Description:
Issue
After installing Fireware v11.11, if you try to access the Quarantine Web UI through the Go to Quarantine Server link in a notification email, you cannot connect. This issue occurs if you use an OS or browser that does not use English and the subject line of the notification email does not appear in UTF8 formatting.When this issue occurs, you will see an error message that looks like this: <!DOCTYPE html PUBLIC"-//W3C//DTD XHTML 1.0 Transitional//EN""http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></meta><title>500 Internal Server Error</title><style type="text/css">#powered_by {margin-top: 20px;border-top: 2px solid black;font-style: italic;}#traceback {color: red;}</style></head><body><h2>500 Internal Server Error</h2><p>The server encountered an unexpected condition which prevented it from fulfilling the request.</p><pre id="traceback">Traceback (most recent call last):File "C:\Buildtools\Python27\Lib\site-packages\cherrypy\_cprequest.py", line 670, in respondFile "C:\Buildtools\Python27\Lib\site-packages\cherrypy\lib\encoding.py", line 217, in __call__File "C:\Buildtools\Python27\Lib\site-packages\cherrypy\_cpdispatch.py", line 61, in __call__File ".\modules\qs.py", line 70, in usrmsgFile ".\modules\scripts\qs_scripts.py", line 187, in get_user_messagesFile ".\modules\scripts\xss_helpers.py", line 25, in esc_htmlFile ".\modules\scripts\xss_helpers.py", line 65, in _fail_if_not_utf8File "C:\Users\yshe\Desktop\Python27\lib\encodings\utf_8.py", line 16, in decodeUnicodeEncodeError: 'ascii' codec can't encode character u'\xc4' in position 17: ordinal not in range(128)</pre><div id="powered_by"><span>Powered by <a href="http://www.cherrypy.org">CherryPy 3.8.0</a></span></div></body></html>
