Operational Defect Database
BugZero found this defect 3086 days ago.
Data sources
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WatchGuard Technologies | kA10H000000g3hPSAQ
Management Server fails to register with RapidDeploy after Fireware v11.10.4 upgrade
Last update date:
12/7/2015
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
11.x
11.10.x
11.10.4
Fixed releases:
All
Description:
Issue
If you install WatchGuard System Manager v11.10.3 or v11.10.4 with Management Server when you already have WatchGuard System Manager v11.10, 11.10.1, or 11.10.2 installed, your Management Server will fail to register with RapidDeploy.
Workaround/Solution
To avoid this issue, or resolve the issue if you have already upgraded to WatchGuard System Manager v11.10.3 or v11.10.4, use these steps: Use WatchGuard Server Center to back up your installed server applications. Make sure to save the backup file to a folder outside the WatchGuard System Manager folder.Uninstall WatchGuard System Manager. When prompted, do NOT delete server database and configuration files.Install WatchGuard System Manager v11.10 and restore your server backup file, if necessary.
