Operational Defect Database
BugZero found this defect 1615 days ago.
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WatchGuard Technologies | kA10H000000g4vvSAA
Mobile VPN with SSL for Windows fails to connect for some users
Last update date:
12/17/2019
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.0.x
12.1.x
12.1
12.1.1
12.1.3
12.10.x
12.2.x
12.3.x
12.4.x
Fixed releases:
v12.5.3
Description:
Issue
For some Windows users, Mobile VPN with SSL hangs with the message Waiting for Connection. Starting VPN with SSL. The client is not able to log in successfully when this occurs. The log messages include messages that look like this: 2019-10-11T09:28:42.848 Requesting client configuration from 203.0.113.1:443 2019-10-11T09:28:44.101 VERSION file is 5.32, client version is 5.32 2019-10-11T09:28:45.116 OVPN:>INFO:OpenVPN Management Interface Version 1 – type 'help' for more info
Workaround/Solution
For users that experience this specific failure issue, you can change the client diagnostic log level to allow the connection. To change the client diagnostic log level: 1. Right-click the Mobile VPN with SSL system tray icon and select Properties. 2. From the Log Level dropdown menu, select Debug. 3. Click OK.
