Operational Defect Database
BugZero found this defect 1516 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
WatchGuard Technologies | kA10H000000g67ESAQ
Cannot log in to Access Portal if user name or password includes Unicode characters
Last update date:
3/25/2020
Affected products:
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M400
Firebox M500
Firebox M440
Firebox M4600
Firebox M5600
FireboxV
Firebox Cloud
Affected releases:
All
Fireware
12.x
12.5.x
Fixed releases:
All
Description:
Issue
When you try to log in to Access Portal with AuthPoint or AD credentials and your user name or password includes a Unicode character (such as ä, ü, or ö), the Firebox redirects you back to the Access Portal login page after you authenticate.
Workaround/Solution
Log in with your email address instead of your user name.
