Operational Defect Database
BugZero found this defect 636 days ago.
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WatchGuard Technologies | kA16S0000007lVDSAY
Access Portal: 403 Forbidden error when you log out from Outlook Web Access
Last update date:
8/22/2022
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.0.x
12.1.x
12.1
12.1.1
12.1.3
12.10.x
12.2.x
12.3.x
12.4.x
Fixed releases:
v12.8.2 Update 1
Description:
Issue
If you open Outlook Web Access (OWA) through an Access Portal reverse proxy, when you log out from Outlook Web Access, you see a 403 Forbidden error page in your web browser.If you try to log in to Outlook Web Access through the Access Portal again, you continue to see the 403 Forbidden error, and cannot see the Outlook Web Access application page. To resolve the error, you must use your web browser settings to delete cookies. The problem seems to occur when the Outlook Web Access login uses the format domain\username.
Workaround/Solution
Use a new incognito browser window each time you log in to Outlook Web Access. Because incognito mode does not permanently store cookies, you do not have to clear browser cookies each time you log in.
