Operational Defect Database

BugZero found this defect 536 days ago.

WatchGuard Technologies | kA16S000000BbqHSAS

Firebox Management API returns a 500 or 504 response for requests to get a large number of exceptions

Last update date:

3/16/2023

Affected products:

Firebox M200

Firebox M300

Firebox M270

Firebox M370

Firebox M470

Firebox M570

Firebox M670

Firebox M290

Firebox M390

Firebox M400

Firebox M500

Firebox M440

Affected releases:

All

Fireware

11.x

11.1.x

11.10.x

11.10

11.10.1

11.10.2

11.10.3

11.10.4

11.10.5

11.10.6

Fixed releases:

All

Description:

Issue

If your Firebox configuration includes a very large number of exceptions of a specific type, GET requests to the Firebox Management API to retrieve those exceptions might return these responses: 500 Internal Server Error504 Endpoint Request Timed Out This issue occurs when the size of the response payload exceeds 10 MB. For example, if your Firebox configuration includes a very large number of blocked sites exceptions, requests to the GET /{v1}/configuration/{accountid}/exceptions/blockedsite endpoint in the API might return these error responses.

Workaround/Solution

v2 GET endpoints in the Firebox Management API support pagination. Use these v2 GET endpoints to retrieve the exceptions you want. For more information, go to the Firebox Management API documentation.

Additional Resources / Links

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Status

Resolved

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