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BugZero found this defect 1050 days ago.
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WatchGuard Technologies | kA16S000000FwuSSAS
TDR AD helper uninstall fails to remove configuration in a 32-bit Java Runtime Environment
Last update date:
7/13/2021
Affected products:
TDR
Affected releases:
Any/Unknown
Fixed releases:
All
Description:
Issue
When you uninstall TDR AD Helper, the expected behavior is that the uninstall script removes the AD Helper configuration located at %WINDIR%\system32\config\systemprofile\helperapp\.This works as expected in systems running a 64-bit version of Java Runtime Environment (JRE). However, if you are running a 32-bit JRE, the configuration database is instead stored at %WINDIR%\sysWOW64\config\systemprofile\helperapp\.
Workaround/Solution
To uninstall the TDR AD Helper configuration in a 32-bit environment, manually remove the AD Helper files from the host computer located at: %WINDIR%\sysWOW64\config\systemprofile\helperapp\.For more information, see Uninstall TDR AD Helper.
