Operational Defect Database
BugZero found this defect 1014 days ago.
Data sources
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WatchGuard Technologies | kA16S000000Fx7MSAS
With Fireware v12.7, SSO Agent v12.5.4 or higher connections fail on a system that uses non-ASCII characters
Last update date:
8/10/2021
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.7.x
Fixed releases:
All
Description:
Issue
The connection verification process between the WatchGuard Authentication Gateway (SSO Agent) and a Firebox that runs Fireware v12.7 might fail when the service is installed on a server configured for a locale that uses non-ASCII characters (such as Greek). The issue occurs during the translation of AM/PM abbreviations. To confirm the issue, check the SSO Agent log at C:\Program Files (x86)\WatchGuard\WatchGuard Authentication Gateway\wagsrvc.log Log sample: Non-ASCII - Connected to the WatchGuard Authentication Gateway SSO agent. Version 12.7.0.29256 Build 635507. Connected at:8/6/2021 9:03:20 πμASCII - Connected to the WatchGuard Authentication Gateway SSO agent. Version 12.7.0.29256 Build 635507. Connected at:8/9/2021 12:35:41 PM Note: You might need to restart the wagsrvc WatchGuard Authentication Gateway. service to get the service banner.
Workaround/Solution
Switch to a system locale that uses ASCII characters.
