Operational Defect Database

BugZero found this defect 926 days ago.

WatchGuard Technologies | kA16S000000SNVlSAO

macOS Monterey 12.x does not support the AuthPoint Logon App

Last update date:

12/2/2021

Affected products:

AuthPoint

Affected releases:

All

AuthPoint

Fixed releases:

All

Description:

Issue

Update - 11 November 2021: On 11 November 2021, WatchGuard released an updated version of the Logon App for macOS, v1.11.0.92. This updated version now supports macOS Monterey 12.x. If you have a previous version of the Logon App for macOS installed, you must upgrade the Logon App before you upgrade macOS to Monterrey. ------------------------------------------------------------------------------- The AuthPoint Logon App for macOS does not support the latest Apple release, macOS Monterey 12.x. Users who have the Logon App installed on supported macOS versions and then upgrade to Monterey can no longer log in to their workstations. New installations of the Logon App on macOS Monterey 12.x fail with the same behavior.

Workaround/Solution

The Logon App uninstallation requires the user to perform advanced steps. The Logon App must be uninstalled at the direction of WatchGuard Customer Support or the Mac must be reimaged to regain access. Related:Article ID :000020575macOS Monterey 12.x software compatibilityhttps://techsearch.watchguard.com/KB?type=Article&SFDCID=kA16S000000SNNNSA4&lang=en_US

Additional Resources / Links

Original Vendor Announcement

BugZero® Risk Score

What's this?

Coming soon

Status

Resolved

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