Operational Defect Database
BugZero found this defect 899 days ago.
Data sources
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WatchGuard Technologies | kA16S000000SNiBSAW
Access point becomes inaccessible after you enable Captive Portal
Last update date:
12/2/2021
Affected products:
WatchGuard Cloud
Wi-Fi in WatchGuard Cloud
Affected releases:
All
WatchGuard Cloud
Wi-Fi in WatchGuard Cloud
Fixed releases:
All
Description:
Issue
If you enable a Captive Portal for an SSID in WatchGuard Cloud, and the reserved IP address range you select conflicts with the IP address obtained by the access point from DHCP, you will be unable to ping or SSH to the access point.
Workaround/Solution
Change the Reserved IP Address Range in the Captive Portal configuration to a different range that does not conflict with your access point IP address (assigned by DHCP or a static IP address).
