Operational Defect Database
BugZero found this defect 828 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
WatchGuard Technologies | kA16S000000SOHkSAO
Cannot upgrade Fireware OS from Fireware Web UI, AP firmware, or Trusted CA updates
Last update date:
2/24/2022
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
11.x
11.1.x
11.10.x
11.10
11.10.1
11.10.2
11.10.3
11.10.4
11.10.5
11.10.6
Fixed releases:
All
Description:
Issue
NOTE: The feature was re-enabled at 6:00pm US PST on 23 February 2022. With the release of Fireware v12.1.3 Update 8, Fireware v12.5.9 Update 2, and Fireware v12.7.2 Update 2 on 23 February 2022, the ability to upgrade Fireware OS from Fireware Web UI is temporarily unavailable for all Fireboxes, regardless of the version of Fireware they run. AP firmware updates from Gateway Wireless Controller and on-demand CA updates are also not available.WatchGuard has taken the action to disable this update feature to give Firebox and XTM users the opportunity to learn about Cyclops Blink and make sure their Firebox is not infected by the Cyclops Blink botnet before it upgrades.If you try to use these features, you might see the error message Unable to contact the WatchGuard software update server in Fireware Web UI, or see the message failed to parse service response header in Traffic Monitor. To learn more about Cyclops Blink and determine if your Firebox or XTM appliance is affected, go to detection.watchguard.com.
Workaround/Solution
No workaround exists at this time.
