Operational Defect Database
BugZero found this defect 587 days ago.
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WatchGuard Technologies | kA16S000000WOjFSAW
Security services not available for cloud-managed devices with Standard Support
Last update date:
11/18/2022
Affected products:
WatchGuard Cloud
Affected releases:
All
WatchGuard Cloud
Fixed releases:
All
Description:
Issue
When you activate a Firebox with a Standard Support license, you can select to start a 30-day trial of some security services. You cannot configure these services in WatchGuard Cloud.
Workaround/Solution
If you add the Firebox to WatchGuard Cloud as cloud-managed (Fireware 12.9 and higher), you will not able to configure the trials of these services in WatchGuard Cloud: Application ControlAPT BlockerGateway AntiVirusIntrusion Prevention ServiceReputation Enabled DefensespamBlockerWebBlocker To configure a 30-day trial of these security services on a device with Standard Support, the device must be locally managed.
