Operational Defect Database
BugZero found this defect 1061 days ago.
Data sources
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WatchGuard Technologies | kA16S000000XefNSAS
Answers to configuration questions not populated after Firebox integration with ConnectWise
Last update date:
6/24/2021
Affected products:
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Firebox M440
Affected releases:
All
Fireware
12.x
12.0.x
12.1.x
12.1
12.1.1
12.1.3
12.10.x
12.2.x
12.3.x
12.4.x
Fixed releases:
All
Description:
Issue
Answers to configuration questions are not populated after you integrate the Firebox with ConnectWise.
Workaround/Solution
From ConnectWise Manage > Setup Tables > Configuration List, remove the WatchGuard Security Appliance configuration type (if listed). Note: You might need to remove any Firebox configurations linked to this configuration type before you can remove it. From the ConnectWise Marketplace/Partner Exchange, search for Watchguard Security Appliance.Import the Watchguard Security Appliance - Nov 4, 2020; Version: v2020.3 (75404) configuration type.Reconfigure ConnectWise settings on the Firebox. To troubleshoot further, check cwagent logs on the Firebox.
