Operational Defect Database
BugZero found this defect 254 days ago.
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WatchGuard Technologies | kA16S000000byYmSAI
High RAM and CPU usage in WatchGuard Endpoint Security products
Last update date:
9/20/2023
Affected products:
WatchGuard Endpoint Security
Affected releases:
All
WatchGuard Endpoint Security
Fixed releases:
All
Description:
Issue
Windows endpoints with WatchGuard Endpoint Security v8.00.22.0012, v8.00.22.0013, or v8.00.22.0014 installed have high RAM and CPU usage.A hotfix is available to resolve this issue.
Workaround/Solution
To apply a hotfix on the affected endpoint: Download and save the hotfix file to the endpoint: HF-WGUA1796-psncnotifmgr.exeDouble-click the downloaded file.The hotfix does not typically require a restart to install, but in some cases, you might be prompted to restart. If you cannot restart immediately when prompted, select No to postpone the installation until the next system restart. Note: To install the unattended or silent version of the hotfix, click here.File DetailsThe hotfix updates this file: File NameLocationFile VersionModified DateProtection Version with HotfixPSNCNotifMgr.dllC:\Program Files (x86)\Panda Security\WAC4.0.18.227 July 2023v8.00.22.0022 Verify HotfixTo confirm the hotfix application, verify the file version (in the File Details section) or verify the values of these registry keys: 32-bit Architecture64-bit ArchitectureRegistry KeyValueRegistry KeyValueHKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_PSNCNotifMgr\Result0=Success 1= Not Applied 2=Error 9=Pending RebootHKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_PSNCNotifMgr\Result0=Success 1=Not Applied 2=Error 9=Pending Reboot
