Operational Defect Database
BugZero found this defect 251 days ago.
Data sources
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WatchGuard Technologies | kA16S000000byZpSAI
AuthPoint authentications fail after you trade-up a cloud-managed Firebox
Last update date:
1/18/2024
Affected products:
AuthPoint
Firebox M200
Firebox M300
Firebox M270
Firebox M370
Firebox M470
Firebox M570
Firebox M670
Firebox M290
Firebox M390
Firebox M400
Firebox M500
Affected releases:
All
AuthPoint
Fireware
11.x
11.1.x
11.10.x
11.10
11.10.1
11.10.2
11.10.3
11.10.4
11.10.5
Fixed releases:
All
Description:
Issue
When you activate a trade-up of an existing cloud-managed Firebox to a new Firebox, the old Firebox is automatically removed from WatchGuard Cloud and from the list of activated devices in the Partner Portal. If the old device was allocated to a Subscriber account and you configured AuthPoint integrations with the Firebox, those authentications will fail after you activate the new trade-up device.Because the old Firebox is not available in WatchGuard Cloud after the trade-up activation, you cannot copy the old Firebox configuration to the new device. For more information about trade ups, go to: How do I activate a trade-up product?What happens to my old product when I activate a trade up product?
Workaround/Solution
No workaround is available.
